• crop5
    no-one should be lonely in our friendly town
  • 4
    no-one should be lonely in our friendly town
  • crop4
    no-one should be lonely in our friendly town
  • crop3
    no-one should be lonely in our friendly town
  • crop1
    no-one should be lonely in our friendly town
  • crop2
    no-one should be lonely in our friendly town

Kindness is the language

Kindness is the language which the deaf can hear and the blind can see (Mark Twain)

At a recent Trustees meeting one of the Trustees shared a useful tip, suggesting that we record anecdotal feedback of things that people, who attend Hope Trust events, say, write or email that might otherwise be forgotten.  Thus a weekly diary note reminds us both ‘anything to add to anecdotal record book?’  What a joy!  This simple piece of advice, designed to help organisations capture the value of what they do in a different way to hard data like the number of people attending an event has proved to be an enormous encouragement to us as we work with and for older people in and around Felixstowe.

Suddenly we realise just how often the people we, and our volunteers, work with say thank you; thank you for a home cooked meal, thank you for company instead of the same 4 walls staring back, thank you for helping our Mum as she faces a tough time, thank you for visiting the home, thank you for the service it’s a real highlight for me, thank you for this new game – it’s really made me use my brain!  As each comment is recorded a warm glow develops, this glow is rekindled when the book is re-read after a difficult visit, a tough day or an abrupt change to someone’s health is disclosed.  Reading these comments, recorded for just a couple of months now, is a real joy and motivator to keep on, keeping on.  It is because of this experience that the Mark Twain quote really resonated with us when we read it; we would say that whatever language is used, we have evidence that it works!